Return Policy
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General Return Conditions
Our company is committed to providing high - quality underwear products. However, if you are not satisfied with your purchase, you may be eligible for a return under the following circumstances.
- The underwear must be in its original, unused condition with all original tags attached. Any signs of wear, washing, or damage will result in the return being rejected.
- The return request must be made within [number of days] days from the date of receipt. We recommend that you keep the proof of purchase (such as the order confirmation email or receipt) as it may be required during the return process.
- Return Process
- To initiate a return, please contact our customer service team at [customer service contact information]. Provide your order number, the reason for the return, and any relevant details. Our customer service representatives will guide you through the next steps.
- Once your return request is approved, you will be provided with a return shipping label. Please package the underwear securely in the original packaging (if possible) or in a suitable alternative packaging to prevent any damage during transit.
- Ship the returned item(s) back to us using the provided return shipping label within [number of days] days. We are not responsible for any lost or damaged returns during the shipping process if the instructions are not followed properly.
- Refund or Exchange
- Upon receipt and inspection of the returned underwear, if it meets our return criteria, you will have the option of a refund or an exchange.
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Refunds: Refunds will be issued to the original payment method used for the purchase. Please note that it may take [number of business days] for the refund to be processed and reflected in your account, depending on your payment provider.
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Exchanges: If you choose to exchange the underwear for a different size, color, or style, we will process the exchange as quickly as possible. You may be responsible for any additional shipping costs if the exchange results in a higher - priced item. In some cases, if the exchange item is of lower value, a refund for the price difference will be issued to your original payment method.
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Final Sale Items
Certain underwear items may be marked as "Final Sale." These items are not eligible for return or exchange unless they are defective. In the case of a defective final sale item, please contact our customer service as soon as possible, and we will work with you to resolve the issue.
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International Returns (if applicable)
For international customers in the United States, the return process is similar. However, you may be responsible for any customs duties, taxes, or other fees associated with the return shipment. We are not liable for these additional costs.
We hope this return policy provides you with clear guidelines for any underwear returns. Our goal is to ensure your satisfaction with our products and services.
